How to Send Samples to Auriga Research

Getting your samples to our laboratory should not slow down your testing timeline. This guide covers everything you need — packaging, labelling, courier options, and what happens when your sample arrives.

Request a Quote First Talk to Our Team

Sample Submission Process

Request a Quote and Confirm Testing

Before sending any samples, submit your requirements through our quote request form or call us at +91-7428116100. We confirm test feasibility, pricing, turnaround time, and the sample quantity required. This step prevents rejected samples and wasted courier costs.

Not sure what tests you need? Check our testing capabilities page or use the testing requirements finder.

Package Your Samples Correctly

Proper packaging prevents contamination and damage during transit. The type of packaging depends on your sample category.

Solid / Dry Samples

Clean, airtight ziplock bags or screw-cap containers
Minimum 100g per test parameter (unless specified otherwise)
Double-bagged to prevent cross-contamination
Cushioned with bubble wrap inside a rigid outer box

Liquid Samples

Leak-proof bottles with screw caps (HDPE or glass)
Minimum 250ml per test parameter (unless specified)
Sealed with parafilm tape around the cap
Placed upright in absorbent packing material

Perishable / Refrigerated

Insulated thermocol or styrofoam box
Gel ice packs (2-8°C) or dry ice (-20°C)
Temperature logger recommended for cold chain proof
Ship via overnight courier only

Hazardous / Chemical

UN-approved containers per IATA/ADR regulations
Safety Data Sheet (SDS) enclosed
Clearly marked with hazard symbols
Inform our team before shipping

Label Every Sample Container

Clear labelling is critical. Unlabelled or ambiguously labelled samples will be held until clarification — delaying your TAT. Every container must show:

Sample name / product name
Batch / lot number
Date of manufacture or collection
Storage conditions (ambient, 2-8°C, -20°C)
Your company name and contact person
Auriga Research quote reference number

Use waterproof labels or permanent markers. For multiple containers in one shipment, number them sequentially and match to your test request form.

Ship to the Nearest Auriga Research Lab

Choose the laboratory closest to you for the fastest transit time. Share the courier tracking number with our team via email or WhatsApp.

Recommended Couriers

Bluedart (Preferred)

Surface Express for ambient samples. Dart Apex for time-sensitive and cold chain shipments. Available for pickup from all major cities.

DTDC

DTDC Premium Express for metro-to-metro shipments. Cost-effective for bulk sample shipments that are not temperature-sensitive.

India Post Speed Post and Delhivery are also acceptable for non-perishable samples. Avoid economy or surface shipping for any temperature-sensitive material.

View our laboratory addresses for shipping details, pin codes, and Google Maps directions.

Sample Acceptance and TAT Clock Start

When your sample arrives, our reception team inspects it against the test request form. We check packaging integrity, labelling accuracy, sample quantity, and storage conditions on arrival.

When Does TAT Begin?

The turnaround time clock starts when all three conditions are met: sample passes acceptance check, payment or purchase order is confirmed, and the test request form is complete. For samples received before 2:00 PM on a business day, the TAT typically starts the same day.

Sample Acceptance SLA

Acceptance/rejection notification within 4 business hours of receipt
Photographic evidence provided if sample is rejected
Rejected samples held for 7 days pending replacement
Sample retention: 60 days post-report (standard), extendable on request

Ready to Send Your Samples?

Request a quote first to confirm testing feasibility, pricing, and sample requirements. Our team responds within 4 business hours.

+91-7428116100 Request a Quote

Frequently Asked Questions

What happens if my sample arrives damaged?

If a sample arrives in compromised condition — leaking, broken cold chain, or incorrect packaging — our sample reception team will notify you within 4 business hours with photographs. You can choose to proceed with testing (with a disclaimer on the report) or send a replacement sample. We recommend using our packaging guidelines to avoid delays.

Can I drop off samples in person?

Yes. Walk-in sample submission is accepted at all five Auriga Research laboratory locations during business hours (Monday–Saturday, 9:00 AM – 6:00 PM). Our Gurugram headquarters, Mumbai, Hyderabad, Bangalore, and Ahmedabad labs all have dedicated sample reception desks. No appointment is needed for drop-offs.

Do you arrange sample pickup?

We offer scheduled sample pickup for clients in Delhi-NCR, Mumbai, Hyderabad, Bangalore, and Ahmedabad metro areas. For clients in other locations, we recommend Bluedart or DTDC with our pre-addressed shipping labels. Contact our team to arrange pickup or get shipping labels.

How should I ship perishable or temperature-sensitive samples?

Perishable samples (food, biologicals, clinical specimens) must be shipped in insulated containers with gel ice packs or dry ice. Maintain the required temperature throughout transit — typically 2–8°C for refrigerated samples and -20°C for frozen samples. Ship via overnight courier (Bluedart Priority or DTDC Express) and notify our lab with the tracking number so we can prepare for immediate processing upon arrival.

When does the turnaround time clock start?

The TAT clock starts when all three conditions are met: (1) your sample passes our acceptance criteria check, (2) full payment or purchase order is confirmed, and (3) the test request form is complete with all required information. For most samples received before 2:00 PM, the TAT clock starts the same business day.

What if I am sending samples from outside India?

International samples require customs documentation. Visit our international testing services page for detailed guidance on customs declarations, import permits, and shipping requirements. We accept samples from over 30 countries and can provide import documentation support.